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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?

A) Make sure, all people have your mobile phone number, to contact you any time.
B) Make sure that Bluepages is always up to date with current contact information.
C) Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.
D) As soon as you are in the office, make sure that you tell everyone you are available now.

2. When a FrontEnd engineer receives a PMR, which steps must always be taken?

A) The engineer must take Ownership and then contact the customer.
B) The engineer must Code CT in the PMR and send the PMR to the work queue.
C) The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.
D) The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.

3. What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A) PD Tools home page
B) product support page
C) IMT Intranet home page
D) Extreme Leverage webpage

4. A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?

A) within 4 business hours
B) within 5 business hours
C) the best endeavors
D) within 2 business hours

Solutions: