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Updated: Sep 01, 2025
No. of Questions: 60 Questions & Answers with Testing Engine
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HP5-H10D Practice Q&A's
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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?
A) HP Accidental Damage Protection
B) HP Standard Contractual Services
C) HP Custom Contractual Services
D) HP Care Pack Services
2. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)
A) Secure protection of sensitive data
B) Removal of unplanned repair costs
C) Reduced theft of computers and printers
D) Increased staff productivity
E) Support for users with efficient escalation process
F) Efficient support of mobile users
3. Which customer challenges do HP PPS Services help to mitigate? (Select three.)
A) Saving up to 44% of the time to configure devices
B) Downtime during international business travel
C) Reducing the percentage of devices lost in transit
D) Ensuring a recovery time of 134 minutes
E) Business downtime due to equipment failure
F) Confidential data exposure due to equipment theft
4. Which service is part of data and hardware protection?
A) Printer installation
B) Defective media retention
C) Onsite repair
D) Maintenance kit
5. A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?
A) Upgrading with HP Contract
B) Purchasing an extended warranty
C) HP Post-Warranty Care Pack
D) Hardware Refresh
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,D,E | Question # 3 Answer: C,E,F | Question # 4 Answer: B | Question # 5 Answer: D |
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