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Updated: Aug 30, 2026
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Salesforce AP-203 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Communications Cloud Accredited Professional |
| Exam Number: | AP-203 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple-choice, Multiple-select |
| Exam Price: | $150 USD |
| Passing Score: | 65% |
| Available Languages: | English |
| Certificate Validity Period: | N/A |
| Related Certifications: | Salesforce Accredited Professional Exams Certification |
| Real Exam Qty: | 55 |
| Sample Questions: | Salesforce AP-203 Sample Questions |
| Exam Way: | Online proctored or onsite at a testing center (Closed-book) |
| Pre Condition: | None |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Communications-Cloud-AP-Exam-Guide |
Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 24% | - Architecture Assessment
|
| Planning and Design | 60% | - Product Catalog Design
|
| Delivery | 16% | - Validation
|
Salesforce Communications Cloud Accredited Professional Sample Questions:
Question 1
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?
A. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
B. Use price list history checking the changes done after having enabled the track field history on the Price list entry object
C. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
D. Use the versioning feature and comparing the prices for the version product after having enabled the feature
Question 2
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?
A. The Product sold is a device accessory such as phone case
B. The product Service sold has a recurring charge
C. The product services sold can undergo future attribute changes
D. The product services sold will have child features added in the future
E. The product/service sold is high volume, one time billing event, such as a pay per view
Question 3
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?
A. Design opportunity management flows and convert the opportunity to quote.
B. Design a contract creation and contract renewal flows
C. Design a quoting flow to negotiate price and discount approval process.
D. Design order capture and order fulfillment flows
Question 4
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?
A. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
B. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
C. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
D. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
Question 5
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
A. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
B. Implement a callout orchestration item to execute a request on the fulfillment system for activation
C. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
D. Implement a milestone orchestration item to execute request on the fulfillment system for activation
Solutions:
| Question 1 Answer: C | Question 2 Answer: C,D | Question 3 Answer: A,C | Question 4 Answer: C | Question 5 Answer: B |
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