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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?

A) Set Org-Wide Defaults for External Users to Hidden for everything
B) Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts
C) Set Org-Wide Defaults for External Users to Private for everything
D) Set up Sharing Rules to grant authenticated users access to their Cases, Applications, and Accounts

2. Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
B) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
C) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
D) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.

3. A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs. Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?

A) Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.
B) Expression Sets match input values to a table row and return the row's output values.
C) Decision Matrices perform a series of calculations using matrix lookups and user- defined variables and constants.
D) Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.

4. A county health department wants reviewers to quickly identify permit applications that have exceeded their target processing time. Staff should not manually calculate the elapsed time for every record. Which approach is the most effective?

A) Require reviewers to update a custom "Days Open" field manually
B) Create a Chatter group for overdue applications
C) Create a report filtered for overdue records and display it on a dashboard
D) Export application data to spreadsheets every morning

5. What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation?

A) Budget Plan
B) User Stories
C) Marketing Plan
D) Functional requirements specification (FRS)

Solutions: