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Updated: Aug 08, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL 4 Foundation |
| Certificate Validity Period: | 3 years (renewable via 60 CPD points) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 |
| Exam Price: | $599 USD |
| Exam Duration: | 60 (75 for non-native speakers) |
| Exam Format: | Multiple Choice |
| Available Languages: | English, German, Spanish, French, Japanese, Chinese (Simplified), Polish, Portuguese (Brazil), Russian, Thai, Czech, Arabic, Dutch, Finnish, Greek, Hungarian, Indonesian, Italian, Korean, Malay, Norwegian, Romanian, Swedish, Turkish, Ukrainian, Vietnamese |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online (Remote Proctored) or On-site (Test Center) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Know the purpose and key terms of selected ITIL practices | - Define key terms for selected practices - Describe the purpose of selected practices
|
| Understand the key concepts of service management | - Describe the key concepts of service relationships - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Describe the nature, use and interaction of the guiding principles - Explain the use of the guiding principles |
| Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
EXIN ITIL Foundation (V4) Sample Questions:
1. Which dimension includes activities and workflows?
A) Partners and suppliers
B) Information and technology
C) Value streams and processes
D) Organizations and people
2. Which describes outcomes?
A) Results desired by a stakeholder
B) Tangible or intangible deliverables
C) Configuration of an organization's resources
D) Functionality offered by a product or service
3. Which guiding principle recommends assessing the current state and deciding what can be reused?
A) Collaborate and promote visibility
B) Progress iteratively with feedback
C) Focus on value
D) Start where you are
4. Which is NOT a component of the service value system?
A) Practices
B) Governance
C) The guiding principles
D) The four dimensions of service management
5. Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?
A) Defining the improvement plan
B) Performing baseline assessments
C) Executing improvement actions
D) Understanding the business mission
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |
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