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Updated: Sep 04, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Deutsch Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL 4 Foundation |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Exam Duration: | 60 (75 for non-native speakers) |
| Exam Price: | $599 USD |
| Certificate Validity Period: | 3 years (renewable via 60 CPD points) |
| Passing Score: | 65% (26/40) |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 40 |
| Available Languages: | Spanish, English, Portuguese (Brazil), Ukrainian, Japanese, Romanian, Greek, Arabic, Swedish, Turkish, French, Hungarian, Italian, Czech, Dutch, Malay, Indonesian, Thai, Norwegian, Vietnamese, Chinese (Simplified), Polish, German, Russian, Finnish, Korean |
| Sample Questions: | EXIN ITIL Deutsch Sample Questions |
| Exam Way: | Online (Remote Proctored) or On-site (Test Center) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation |
EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the key concepts of service management | - Describe the key concepts of service relationships - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services |
| Topic 2: Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 3: Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Topic 4: Know the purpose and key terms of selected ITIL practices | - Define key terms for selected practices - Describe the purpose of selected practices
|
| Topic 5: Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Topic 6: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Explain the use of the guiding principles - Describe the nature, use and interaction of the guiding principles |
| Topic 7: Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Question 1
In welchem Fall würde ein Problem protokolliert?
A. Alter eine Problemumgehung identifiziert und dokumentiert
B. Wenn ein Benutzer eine ungeplante Dienstunterbrechung meldet
C. Nach Analyse der Fehlerinformationen eines Lieferanten
D. Wenn die Ursache identifiziert, aber nicht behoben wurde
Question 2
Welche Empfehlung gibt es zum Leitsatz „Ganzheitlich denken und arbeiten“?
A. Nutzen Sie die vier Dimensionen des Servicemanagements, um die Koordination aller Aspekte einer Verbesserungsinitiative sicherzustellen
B. Überprüfen Sie, wie eine Verbesserungsinitiative in kleinere, überschaubare Abschnitte unterteilt werden kann, die zeitnah abgeschlossen werden können
C. Überprüfen Sie die Service-Management-Praktiken und beseitigen Sie unnötige Komplexität
D. Führen Sie eine Überprüfung der vorhandenen Service-Management-Praktiken durch und entscheiden Sie, was beibehalten und was verworfen werden soll
Question 3
Welche Dimension des Servicemanagements berücksichtigt die Arbeitsabläufe und Kontrollen, die zur Bereitstellung von Services erforderlich sind?
A. Information und Technologie
B. Organisation und Menschen
C. Wertströme und Prozesse
D. Partner und Lieferanten
Question 4
Welche Art von Änderung wird häufig zum Beheben von Vorfällen oder zum Implementieren von Sicherheitspatches verwendet?
A. Normale Änderung
B. Notfalländerung
C. Standardänderung
D. Modell ändern
Question 5
Welche Aktivität trägt zum Schritt „Wo stehen wir jetzt?“ des Modells der „kontinuierlichen Verbesserung“ bei?
A. Die Geschäftsmission verstehen
B. Verbesserungsmaßnahmen durchführen
C. Durchführen von Basisbewertungen
D. Definieren des Verbesserungsplans
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: C |
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