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Updated: May 27, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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EXIN ITIL Foundation Sample Questions:
1. Which one of the following is an objective of service catalogue management?
A) Ensuring that the service catalogue is made available to those approved to access it
B) Only ensuring that adequate technical resources are available
C) Negotiating and agreeing operational level agreements
D) Negotiating and agreeing service level agreement
2. Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?
A) Service design
B) Service transition
C) Service operation
D) Service configuration
3. Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet
A) 2 only
B) Neither of the above
C) 1 only
D) Both of the above
4. Which of the following is NOT one of the five individual aspects of service design?
A) The design of new or changed services
B) The design of the technology architectures
C) The design of market spaces
D) The design of the service portfolio, including the service catalogue
5. Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"?
A) Suppliers, manufacturers and vendors
B) The facilities management function
C) Customers
D) Internal departments
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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