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Updated: Sep 26, 2026

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ITIL ITIL-DSV Exam Overview:

Certification Vendor:PeopleCert (AXELOS ITIL)
Exam Name:ITIL 4 Specialist: Drive Stakeholder Value (DSV)
Exam Number:ITIL-DSV (ITIL4 Specialist DSV)
Exam Price:Varies by region (approximately USD 300–400 depending on location and provider)
Exam Format:Scenario-based questions, Multiple-choice, Closed book
Passing Score:70% (28/40 correct)
Certificate Validity Period:Indefinite (ITIL 4 certifications do not expire under current PeopleCert policy)
Exam Duration:90 minutes
Available Languages:German, English, Japanese, Chinese (Simplified), French, Korean, Spanish, Portuguese
Real Exam Qty:40 multiple-choice questions
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Foundation
ITIL 4 Specialist: High Velocity IT
ITIL 4 Specialist: Create, Deliver and Support
ITIL 4 Strategist: Direct, Plan and Improve
Recommended Training:PeopleCert Official ITIL 4 DSV Training
ITIL Managing Professional Training Path
Exam Registration:ITIL Certification Overview
PeopleCert ITIL Exam Registration
Sample Questions:ITIL ITIL-DSV Sample Questions
Exam Way:Online proctored exam or in-person test center via PeopleCert
Pre Condition:ITIL 4 Foundation certification is required before taking this exam
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Specialist-Drive-Stakeholder-Value

ITIL ITIL-DSV Exam Syllabus Topics:

TopicDetails
Topic 1
  • Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
Topic 2
  • Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.
Topic 3
  • Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
Topic 4
  • Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 5
  • Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

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