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Updated: May 30, 2026
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
A) Log in as a CMS administrative user and execute the paaswd command for that user.
B) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
C) Write permission to the System Setup feature and write permission to UNIX.
D) Log in as root and execute the password command for that user.
2. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
A) Increase the Free Space Allocation on the CMS
B) Increase the Data Storage Allocation on the CMS.
C) Increase the number of VDNs on the Communication Manager
D) Increase the File System Partition size on the CMS.
3. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
A) Only the switch release in the CMS needs to be changed to CM6.
B) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
C) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
D) It is not necessary far either the reporting adjunct or the switch release to change.
4. Which two statements about CMS and CM connectivity are true? (Choose two)
A) The switch and CMS can he connected through a network.
B) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
C) The switch can have a direct-connect to the CMS
D) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
5. A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?
A) Call Classification
B) Call Prompting
C) Adjunct Routing
D) Variables in Vectors
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A,B | Question # 5 Answer: D |
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