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Last Updated: Oct 30, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Communication Manager Core Configuration | - System architecture and call processing
|
| Topic 2: Avaya Call Management System (CMS) Implementation | - CMS architecture and data collection
|
| Topic 3: Avaya Contact Center Integration | - Contact center call flow design
|
6201.1 Preparation Questions and Answers
This package includes 55 practice questions for the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
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The Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation practice questions are organized around the official exam objectives. Key topics include:
- Avaya Contact Center Integration ()
- Avaya Aura Communication Manager Core Configuration ()
- Avaya Call Management System (CMS) Implementation ()
Keeping your revision mapped to these objectives makes every session productive.
Yes. Candidates who come back for additional certifications receive discounts when they buy further practice packages. If you already hold one of our products, ask our staff about the current returning-customer offer before your next purchase.
You can register for the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation exam through the official channels:
Recommended experience with Avaya Aura Communication Manager and basic contact center/telephony concepts.
You can confirm the current eligibility requirements on the official 6201.1 exam page before you register.
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?
- A. collect-digits
- B. converse-on
- C. route-to-digits
- D. queue-to
Correct Answer: A 🗳️
Which communication manager option on the communication manager gives the customer call centre capabilities?
- A. Automatic Call Distribution (ACD)
- B. Best Service Routing (BSR)
- C. Expert Agent Selection (EAS)
- D. Least Occupied Agent (LOA)
Correct Answer: A 🗳️
Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)
- A. BSR balances and improves service across enterprise.
- B. BSR creates a virtualized pool of agent resources.
- C. BSR improves agent utilization.
- D. BSR follows a specified strategy far skill selection.
- E. BSR decreases titer workload across sites.
Correct Answer: A,C,D 🗳️
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The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?
- A. The holiday was not administered in the holiday tablet
- B. The holiday recording was not functioning properly.
- C. An agent forgot to log out.
- D. The Communication Manager was down.
Correct Answer: A 🗳️
Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?
- A. Service Objective
- B. Dynamic Queue Position
- C. Dynamic Threshold Adjustment
- D. Vector queuing priorities
Correct Answer: D 🗳️
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