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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

SectionObjectives
Topic 1: Conflict and Communication- Organizational Communication
  • 1. Interpersonal Communication
  • 2. Barriers to Communication
  • 3. Communication Channels
- Conflict Management
  • 1. Problem Solving
  • 2. Authoritative Command
  • 3. Conflict Resolution Techniques
Topic 2: Group Behavior and Team Dynamics- Team Effectiveness
  • 1. Social Loafing
  • 2. Virtual Teams
  • 3. Group Cohesiveness
- Group Structure
  • 1. Formal Groups
  • 2. Informal Groups
  • 3. Group Roles
- Decision Making
  • 1. Brainstorming
  • 2. Group Decision Techniques
  • 3. Nominal Group Technique
Topic 3: Motivation- Rewards and Performance
  • 1. Performance Evaluation
  • 2. Extrinsic Rewards
  • 3. Intrinsic Rewards
- Content Theories
  • 1. McClelland's Theory of Needs
  • 2. Maslow's Hierarchy of Needs
  • 3. Two-Factor Theory
- Process Theories
  • 1. Equity Theory
  • 2. Goal-Setting Theory
  • 3. Expectancy Theory
Topic 4: Organizational Culture and Change- Managing Change
  • 1. Resistance to Change
  • 2. Change Processes
  • 3. Change Strategies
- Organizational Culture
  • 1. Ethics and Values
  • 2. Dominant Culture
  • 3. Organizational Climate
Topic 5: Leadership- Power and Influence
  • 1. Sources of Power
  • 2. Influence Tactics
  • 3. Organizational Politics
- Leadership Theories
  • 1. Behavioral Theories
  • 2. Trait Theories
  • 3. Contingency Theories
- Leadership Styles
  • 1. Transactional Leadership
  • 2. Servant Leadership
  • 3. Transformational Leadership
Topic 6: Individual Behavior in Organizations- Personality
  • 1. Values and Attitudes
  • 2. Core Self-Evaluation
  • 3. Personality Traits
- Perception
  • 1. Attribution Theory
  • 2. Perceptual Biases
  • 3. Perceptual Process

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. What is true about social loafing in the work place?
Select one.

A) It challenges the logic that the productivity of a group should be at least equal to the sum of productivity of each individual in the group.
B) It supports low employee performance and satisfaction when employees are performing structured tasks in groups.
C) It increases employee expectations that effort will lead to a lower level of performance when tasks are ambiguously structured.
D) It seeks to reconcile divergent attitudes and to align attitudes and behaviors so they appear rational and consistent.


2. What is one of the six primary characteristics that define an organization's culture?

A) Aggressiveness
B) Forecasting
C) People orientation
D) Political orientation


3. What is a strength of group decision making?
Choose 1 answer

A) Reduced time for making decisions
B) Power of groupthink
C) Increased diversity of views
D) Conformity pressures in groups


4. How can an organization transmit its culture to its employees?
Choose 1 answer

A) By analyzing employee gripes and complaints
B) By using material symbols and specific language
C) By requiring employees to memorize the mission statement
D) By influencing the balance of employees' cultural backgrounds


5. Employee B was upset by Employee A's behavior at the department's planning meeting.
Which factors will influence Employee B's perception in this situation?
Choose 1 answer

A) Problem, criteria, and alternatives
B) Situation, target, and perceiver
C) Stimulation, task, and skills


Solutions:

Question # 1
Answer: A
Question # 2
Answer: C
Question # 3
Answer: C
Question # 4
Answer: B
Question # 5
Answer: B

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