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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Supply Chain and Inventory Management20%- Inventory Control
  • 1. Just-in-Time (JIT) and lean systems
  • 2. EOQ, reorder point, safety stock
- Supply Chain Design
  • 1. Logistics and distribution
  • 2. Supplier relationships and tiers
Process Design and Analysis20%- Process Performance
  • 1. Bottleneck identification and management
  • 2. Efficiency, productivity, cycle time
- Process Types
  • 1. Line, batch, continuous, project processes
  • 2. Product vs service processes
Forecasting and Project Management20%- Project Management
  • 1. CPM/PERT, critical path analysis
  • 2. Project lifecycle and scope
- Demand Forecasting
  • 1. Error measurement and accuracy
  • 2. Qualitative and quantitative methods
Quality Management Methods25%- Total Quality Management (TQM)
  • 1. Principles and philosophies
  • 2. Cost of quality
- Quality Tools and Techniques
  • 1. Pareto charts, fishbone diagrams, flowcharts
  • 2. Statistical process control and control charts
Capacity Planning and Facility Layout15%- Layout Design
  • 1. Location decision factors
  • 2. Product, process, fixed-position layouts
- Capacity Concepts
  • 1. Design capacity, effective capacity, utilization
  • 2. Capacity strategies and expansion

WGU Operations Management (C215, VDC2) Sample Questions:

1. Which project life cycle phase focuses on determining whether the proposed project is technically, financially, and operationally viable?

A) Planning
B) Feasibility analysis
C) Execution
D) Conception


2. Which two types of operations include repetitive processes?
Choose 2 answers

A) Continuous process
B) Batch process
C) Line process
D) Project process


3. Which function does marketing play in a just-in-time (JIT) organization?

A) JIT marketing focuses on customer-driven quality.
B) JIT marketing simplifies inventory flow.
C) JIT marketing focuses on producer-driven quality.
D) JIT marketing synchronizes product demand with assembly.


4. What do assignable causes of variation indicate?

A) A computer virus was found in the system.
B) Out-of-control signals were found in the process.
C) Human resources found an operator was at fault.
D) Equipment was found to be out of control.


5. Which concept of variation measures the central tendency of a set of data?

A) Standard deviation
B) Mean
C) Variable
D) Range


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A,C
Question # 3
Answer: A
Question # 4
Answer: B
Question # 5
Answer: B

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