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1. Cisco provides a web-based Cisco Unified Communications Sizing Tool as well as a Cisco Unified Communications Manager Capacity Tool. Which statement best identifies the differences between these two tools?
A) The Cisco Unified Communications Sizing Tool provides hardware recommendations for both Cisco Unified Communications Manager and Cisco Unified Contact Center Enterprise.
B) The Cisco Unified Communications Manager Capacity Tool includes sizing factors for the Cisco Unified Contact Center Enterprise such as outbound dialer ports and mobile agents.
C) The Cisco Unified Communications Manager Capacity Tool allows for growth factors to size the system.
D) The Cisco Unified Communications Sizing Tool provides Cisco Unified Communications Manager cluster sizing guidance.
2. Which tool is used in Cisco Unified ICM to develop call flows for the Cisco Unified Contact Center Enterprise solution?
A) Call Tracer
B) Config Manager
C) Router Log Viewer
D) Script Editor
E) Applications Editor
3. In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement is true about the Cisco Unified Communications Manager Peripheral Gateway duplex pair?
A) The PG private network may be shared with any other private connections-PGs or Call Routers/Loggers.
B) The PGs must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.
C) Each side of the Peripheral Gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.
D) The PG may use the highly available WAN connection between the sites (visible network) for all traffic-visible and private.
4. When configuring Cisco Unified Communications Manager for use with the Cisco Unified Mobile Agent option of Cisco Unified Contact Center Enterprise, which statement is true?
A) Each mobile agent must have a Cisco Extension Mobility profile to log in remotely.
B) Each mobile agent must have its own unique JTAPI user in Cisco Unified Communications Manager.
C) Each mobile agent must have its own dedicated set of CTI ports that are tied to the Agent ID in Cisco Unified Contact Center Enterprise.
D) Each mobile agent can use one set of CTI ports from a pool of remote CTI ports and local CTI ports.
5. In the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer, where does the answering machine detection happen?
A) in the dialer process on the Peripheral Gateway
B) in the campaign manager on the Logger A server
C) in the Cisco Voice Gateway by using digital signal processing (DSP) resources
D) in the Media Routing Peripheral Gateway for the dialer
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |
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