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1. Which description is MOST descriptive of Network Operations in an Operator organisation?
A) Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.
B) Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.
C) Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.
D) Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.
2. What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?
A) Execute if there is a risk to harm the customer satisfaction.
B) Initiate the Change Management Process.
C) Execute but only with formal approval of the Operations Business Manager.
D) Execute if the task will not have a significant impact on the cost baseline and keep customer happy.
3. Why is it important to record changes in scope, schedule or cost?
A) To ensure NSN is able to fulfill its contractual obligations satisfactorily over the contract life cycle.
B) To maintain the profitability of the business case for NSN.
C) To ensure customer satisfaction.
D) To ensure that change management can approve the changes.
4. What are the 2 main inputs for the cost baseline calculation?
A) Costs of Internal Resources and Costs of Direct External Workforce.
B) Subcontractor Costs and Vehicles and Tools.
C) Subcontractor Costs and Overhead.
D) Costs of local project resources, and 3rd Party services.
5. You are managing a NOC in country 'X' where there are very limited 3G skills. The customer has announced they will upgrade their network to 3G. What solution will BEST resolve the skill issue to the mutual benefit of Customer & NSN?
A) GNOC provide the NOC and Technical Support with small team of experts based in country.
B) Employ contractors to fill gap whilst competence experts from regional pool transfer capability.
C) A full transition from local support to GNOC delivery should take place, meaning no local 3G Network Operations support in country.
D) Employ contractors in local NOC and Field to fill the competence gap.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |
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