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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
B) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
C) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
D) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
E) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.

2. Which platforms are supported for the Field Service Mobile App? Choose Four correct answer.

A) Blackberry
B) Windows Mobile
C) Windows-Desktop
D) IOS
E) Android

3. Which checklist-elements are available in Coresystems Field Service Solution? Choose Three correct answers.

A) Series
B) Number input
C) Attachment picker
D) Concatinator
E) Date and Time Input

4. Your customer needs to check the correctness of technicians time. material and expense entries. What is the best way to solve that requirement > Choose the correct answer.

A) Approval of material. expenses. millages or time efforts is not yet implemented
B) Technician entries can be approved or modified in the Workforce Management App (Time and Material Journal)
C) Technician entries can only be changed in ERP itself
D) You need to login as a admin user to the Field Service App on the smartphone and can change technician entries there
E) Technicians entries are final and no adjustments can be done any more

5. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.

A) With this feature the dispatcher will see in the planning board in which step the technician currently is
B) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
C) This feature does not help with automatic time recording

Solutions: