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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointmentsare at risk of late completion.
What should a Consultant recommend to meet this requirement?

A) Adjust the Scheduled End field on the ServiceAppointment.
B) Update the In Jeopardy field on the Service Appointment.
C) Post to the Service Appointment Chatter feed.
D) Change the Status field on the Service Appointment.

2. A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

A) work types
B) service appointment
C) service report
D) work order

3. AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

A) Include the required products in the work type.
B) Add the product fields to the work order layout.
C) Create a flow to add the products to the work order.
D) Ensure the product items are available in inventory.

4. How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

A) Create a Gantt Action to highlight.
B) Add the relevant field to the Field Set.
C) Use Map Report Layers.
D) Color code using Gantt Palettes.

5. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A) Set the Service Appointment to Dispatch in Field Service Settings.
B) Enable Sharing of Dispatched Service Appointments.
C) Set the Number of Services to Drip Feed on the Service Territory.
D) Enable Drip Feed Dispatching in Field Service Settings.

Solutions: