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Salesforce Arch-301 Exam Syllabus Topics:

SectionWeightObjectives
Revenue Cloud10%- CPQ and billing solutions
- Revenue lifecycle management
Data Management5%- Data quality and governance
- Data modeling and architecture
Integration5%- MuleSoft integration patterns
- API management and data integration
Marketing Cloud5%- Customer journey design
- Marketing automation integration
Analytics5%- Data visualization and reporting
- CRM Analytics (Tableau CRM) implementation
Field Service5%- Work order and scheduling optimization
- Field service operations
Experience Cloud5%- Partner and customer engagement
- Portal and community solutions
Discovery and Customer Success25%- Quantitative and qualitative objectives to measure project success
- Discovery artefacts (e.g., Reference Architecture diagram)
- Customer-centric discovery techniques
B2B Commerce15%- Integration with other Salesforce clouds
- B2B Commerce solution design
Service Cloud10%- Service process design
- Case management and automation
Sales Cloud10%- Opportunity and lead management
- Sales process optimization

Salesforce Certified B2B Solution Architect Sample Questions:

1. AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process.
Which two options should AC Computers consider to support both implementation workstreams?
Choose 2 answers

A) Use scratch orgs and continuous deployment tools to merge the workstream builds.
B) Use package-based deployments and scratch orgs to merge the workstream builds.
C) Use multiple development sandboxes and merge the workstream builds using change sets.
D) Use a version control system and CLI-based deployment tools to merge the workstream builds.


2. Universal Containers (UC) u selling containers globally via distributorsand is experiencing significant double- digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to referencethe financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system and account managers need the latest data in front of them.
What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC's needs?

A) Use Change Data Capture to update the changes on the financial information inside Salesforce m near- real time.
B) Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.
C) Use the scheduled dataloader to extract the financial information every night from the ERP and save it inside Salesforce.
D) Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store it inside Salesforce for quick access.


3. Universal Containers (UC) wants to enhance the online purchase experience for its customers. The product and pricing information is managed in a separate ERP, while customer purchases are primarily triggered online through self-service. UC often offers promotions and discounts through various online seasonal events.
UC wants the ability to provide customized quotes based on its relationship with the customer, as well as proactively process and monitor renewal and upgrade opportunities.
A Solution Architect has identified Sales Cloud, CPQ, Billing, and B2B Commerce as part of a potential multi-cloud solution.
Based on the above considerations, which option identifies the optimal data flow for this solution?

A) Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be managed in CPQ as CPQ is the pricing master.
Invoice and Billing should be managed in B2B Commerce and pushed to Billing.
B) Pricing and Product data should be pushed from ERP to B2B Commerce via the CPQ B2B Commerce Connector to CPQ. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and surfaced on B2B Commerce via a Lightning component.
C) Pricing and Product data should be pushed from ERP to both CPQand B2B Commerce, keeping single source of truth. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and pushed to B2B Commerce.
D) Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and presented on B2B Commerce via a Lightning component.


4. Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce in some manner.
What kind of integration method should a Solution Architect suggest to accommodate this need?

A) Load the public cloud solution directly to Salesforce using MuleSoft.
B) Utilize Apex Callouts based on the devices' state change.
C) Embed the devices' sensor data in a view on the Assetrecord.
D) Utilize Platform Events based on the devices' state change.


5. Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some orderproduct records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers

A) Change the Bulk API call to use Bulk API 2.0.
B) Sort the order product records by account and order before the Bulk API load.
C) Add a retry process for the records rejected by this error.
D) Use the import wizard instead of Bulk API.


Solutions:

Question # 1
Answer: A,D
Question # 2
Answer: B
Question # 3
Answer: D
Question # 4
Answer: D
Question # 5
Answer: B,C

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