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Oracle 1Z1-1037 Exam Syllabus Topics:

SectionWeightObjectives
Knowledge Advanced Content Management25%- Classify products, categories, and access levels
- Publishing workflows and approval processes
- Create, edit, and manage answers and articles
- Version control and content lifecycle
Knowledge Foundation Overview10%- Knowledge base components and structure
- Roles, permissions, and security model
- Knowledge Foundation concepts and architecture
Integration and Maintenance10%- Integrate with Oracle B2C Service
- Perform system maintenance and troubleshooting
- Import/export knowledge content
Search and User Experience15%- Use faceted search and navigation
- Optimize answer retrieval and relevance
- Configure customer portal knowledge interface
- Configure Knowledge Advanced search
Reports and Analytics10%- Analyze knowledge usage and performance
- Use standard and custom reports
- Configure dashboards and metrics
Service Cloud Knowledge Features20%- Use common B2C Service platform features
- Describe answer relationships and linking
- Explain response requirements and SLAs
Queues and Operational Administration10%- Manage processing tasks and assignments
- Monitor system operations
- Configure and manage queues

Key Facts About the 1Z1-1037 Exam and Exam4Docs's Service

The current exam information lists 60-72 questions for the 1Z1-1037 exam, with 90 minutes minutes allowed. Practicing against the clock at home builds the pacing habits that exam day rewards.

The Oracle Knowledge Management Cloud 2019 Implementation Essentials blueprint covers these main domains:

  • Service Cloud Knowledge Features (20%)
  • Integration and Maintenance (10%)
  • Search and User Experience (15%)

Additional domains complete the official outline, and our bank covers the full range.

You can register through these official channels:

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Oracle lists the following prerequisites for the Oracle Knowledge Management Cloud 2019 Implementation Essentials: No mandatory prerequisites; recommended hands-on experience with Oracle Knowledge Management Cloud.

Check the official certification page for the latest requirements before booking.

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As of the latest information, the 1Z1-1037 exam requires a score of 66% to pass, and registration costs $245 USD. Oracle sets both figures, so verify them on the official site when you book.

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Oracle Knowledge Management Cloud 2019 Implementation Essentials Sample Questions:

Question #1

Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code
"ACCESS_DENIED".
What are two reasons for this? (Choose two.)

  • A. For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.
  • B. For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.
  • C. Staff account credentials are not correct.
  • D. Staff account profile does not have permission to access Knowledge Foundation API.
  • E. Knowledge Foundation API can only be used by an internal application.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #2

Which two statements are true about Knowledge Advanced views? (Choose two.)

  • A. View cannot be renamed or deleted but only modified.
  • B. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
  • C. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
  • D. Views do not depend on the number and purpose of the interface that your organization uses.
  • E. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
Reveal Solution  Discussion  0

Correct Answer: C,E  🗳️

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Question #3

Which action cannot be performed on a dashboard?

  • A. send queued dashboards to comma-separated values (CSV) file
  • B. queue a dashboard manually
  • C. add a web browser to a dashboard
  • D. open a report for editing from a dashboard
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

  • A. the thesaurus.txt file
  • B. the wordlist files
  • C. both the Answers Keywords and Stopwords
  • D. the alias.txt file
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #5

Which two statements are true about Connect Web Services? (Choose two.)

  • A. Connect Web Services should only be used for read-only data.
  • B. Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
  • C. Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
  • D. If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

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