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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Identify the sequence of steps you must follow to disable the Service Communication channels.

A) Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
B) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
C) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
D) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
E) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

2. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A) Title, Status, Problem Description
B) Title, Category, Severity
C) Title, Category, Severity, Status
D) Title, Status
E) Title

3. Which three types of data are included in the interaction associatedwith a normal call flow?

A) Channel
B) Service Request create date
C) Start time of the call
D) Agent name
E) Contact name

4. Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) an inbound message filter per time schedule
B) a configured profile option to schedule the retrieval of emails
C) a configured job to process inbound emails
D) an inbound message filter per sender

5. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A) Start/Stop
B) Available
C) Duration
D) Time Period
E) Interval

Solutions: