Pass your actual test with our Salesforce AP-212 training material at first attempt
Last Updated: Oct 02, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Partner Management | 10% | - Manage partner program participation - Configure loyalty partners and relationships - Set up partner earning and redemption rules |
| Topic 2: Analytics and Reporting | 10% | - Monitor loyalty metrics and KPIs - Analyze member engagement and program performance - Use Loyalty Management reporting features |
| Topic 3: Member Management | 20% | - Create and manage loyalty program members - Configure member tiers and benefits - Manage member enrollment and registration - Implement member lifecycle stages |
| Topic 4: Loyalty Management Fundamentals | 15% | - Identify key business outcomes loyalty management drives - Explain loyalty program types and structures - Describe the core concepts of loyalty management |
| Topic 5: Loyalty Program Configuration | 25% | - Configure earning and redemption rules - Implement program mechanics and journey milestones - Set up loyalty programs, rules, and promotions - Design tier structures and qualification criteria |
| Topic 6: Points and Rewards Management | 20% | - Manage loyalty currency (points) operations - Process point transactions (earning, redeeming, adjusting) - Implement point expiration and adjustment rules - Configure reward types and catalogs |
A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?
Correct Answer: A,C 🗳️
Explanation: Only visible for Exam4Docs members. You can sign-up / login (it's free).
What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
Correct Answer: B,D 🗳️
Explanation: Only visible for Exam4Docs members. You can sign-up / login (it's free).
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
Correct Answer: B 🗳️
Explanation: Only visible for Exam4Docs members. You can sign-up / login (it's free).
Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?
Correct Answer: B 🗳️
Explanation: Only visible for Exam4Docs members. You can sign-up / login (it's free).
A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.
What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?
Correct Answer: C,E 🗳️
Explanation: Only visible for Exam4Docs members. You can sign-up / login (it's free).
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