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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches der folgenden Elemente ist KEIN Ziel des Change Management-Prozesses?

A) Das Geschäftsrisiko ist insgesamt optimiert
B) Standardisierte Methoden und Verfahren werden zur effizienten und raschen Bearbeitung aller Änderungen verwendet
C) Alle Änderungen an Service Assets und Configuration Items (CIs) werden im Configuration Management-System aufgezeichnet
D) Alle Budgets und Ausgaben werden berücksichtigt

2. Was soll ein Service immer für Kunden liefern?

A) Anwendungen
B) Wert
C) Infrastruktur
D) Ressourcen

3. Für welche der folgenden Aufgaben ist ein Prozessverantwortlicher verantwortlich?
1. Dokumentation des Prozesses
2. Prozesskennzahlen (KPIs) definieren
3. Verbesserung des Prozesses
4. Die Mitarbeiter des Versicherungsprozesses führen die erforderlichen Schulungen durch

A) Alle oben genannten
B) nur 1, 2 und 3
C) nur 1, 3 und 4
D) nur 1, 2 und 4

4. Das Verständnis des Risikograds während und nach Änderungen und das Vertrauen in die Einhaltung der Governance-Anforderungen während Änderungen sind beide Möglichkeiten, um den geschäftlichen Nutzen in welchem ​​Teil des Servicelebenszyklus zu steigern.

A) Serviceübergang
B) Risikomanagement
C) IT-Service-Continuity-Management
D) Verfügbarkeitsmanagement

5. Welche der folgenden Angaben sind in einem Vertrag, der einen IT-Service untermauert, häufig zu finden?
1. Finanzielle Vereinbarungen im Zusammenhang mit dem Vertrag
2. Beschreibung der gelieferten Ware oder Dienstleistung
3. Verantwortlichkeiten und Abhängigkeiten für beide Parteien

A) Alle oben genannten
B) nur 2 und 3
C) nur 1 und 2
D) nur 1 und 3

Solutions: