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Last Updated: Sep 14, 2026
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Digital Product and Service Management Concepts | 18% | - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Value co-creation and stakeholder collaboration - Service relationships: provider, consumer, partners |
| ITIL Value System | 20% | - Management Practices overview - Service Value Chain activities - Governance - Guiding Principles (7 principles and application) - Continual improvement |
| ITIL Management Practices | 28% | - Service Management Practices
|
| Four Dimensions of Product and Service Management | 17% | - Holistic approach and interdependencies - Information and Technology - Organizations and People - Partners and Suppliers - Value Streams and Processes |
| Product and Service Lifecycle | 17% | - Iterative and flexible application - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
What does observability enable in digital product and service management?
- A. Improving service reliability through engineering practices
- B. Ensuring changes are approved before being deployed
- C. Automatically preventing incidents from occurring
- D. Understanding system behaviour through outputs such as logs, metrics, and traces
Correct Answer: D 🗳️
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Which role authorizes budget for a service in a service relationship?
- A. Sponsor
- B. Product vendor
- C. User
- D. Customer
Correct Answer: A 🗳️
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Which is the main form of service interaction between service consumers and digital services?
- A. Transfer of goods
- B. Access to resources
- C. Service actions
- D. Delivery of goods
Correct Answer: B 🗳️
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What is a digital service?
- A. A catalogue of services for consumers
- B. A combination of technology resources designed for consumers
- C. A service that fully or largely relies on digital products.
- D. The transfer of goods from provider to consumer
Correct Answer: C 🗳️
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What ensures that a service provider and a service consumer continually co-create value?
- A. Change enablement
- B. Service relationship management
- C. Service offerings
- D. Service consumption
Correct Answer: B 🗳️
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