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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which process is responsible for providing the rights to use an IT service?

A) Access management
B) Change management
C) Request fulfillment
D) Incident management

2. Which of the following statements about service asset and configuration management is/are CORRECT?
1.A configuration item (CI) can exits as part of any numbers other CIs at the same time
2.Choosing which CIs to record will depend on the level of control an organization wishes to exert.

A) 2 only
B) Neither of the above
C) 1 only
D) Both of the above

3. Which process is responsible for discussing reports with customers showing whether services have met their targets?

A) Change management
B) Service level management
C) Availability management
D) Continual service improvement

4. Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?

A) People, process, products, partners
B) People, products, perspective, partners
C) People, process, partners, performance
D) Performance, process, products, problems

5. What is the name of the group that should review changes that must be implemented faster than the normal change process?

A) Urgent change board
B) Urgent change authority
C) Emergency change advisory board
D) Technical management

Solutions: