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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What affects the value and strategy of Social Business for your customer?

A) The value is determined by how much they buy.
B) Depends on their industry, where they are in that industry, what their key differentiators are.
C) The value of Social Business is the same for every customer.
D) Only Internet-based companies get value from Social Business.

2. What is Web 2.0 all about?

A) Web 2.0 is about connecting people and making technology efficient for people.
B) Web 2.0 is about connecting computers and making technology more efficient for computers.
C) Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.
D) Web 2.0 is no longer relevant and should not be discussed.

3. What plug-in integrates with Lotus Notes and gives the user the ability to update their status within their inbox?

A) Social Media plug-in
B) Status Updates plug-in
C) Notes Integrator plug-in
D) Media-Share plug-in

4. If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their _________. Remember, ____________ eats strategy for lunch!

A) CEO
B) Culture
C) Location
D) Stock price

5. What new capability allows the uploading of images and videos so that they can be viewed in-line in IBM Connections?

A) Media center
B) Media gallery
C) Information hub
D) Information center

Solutions: