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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?

A) To maintain NAT traversal and detect connection failure quickly.
B) To synchronize the clocks between the two systems.
C) To transfer call control signals.
D) To ensure the audio quality remains high.

2. Which AICC component is responsible for generating Call Detail Records (CDRs) that are used for billing and reporting?

A) Media Server
B) CTI Server
C) IVR System
D) UAP Client

3. What is the main technical challenge in implementing "screen sharing" within a video chat interaction in AICC?

A) The integration with the CRM system.
B) The additional bandwidth and processing power required to capture and transmit the screen content.
C) The security risk of exposing sensitive information on the agent's screen.
D) The inability of most web browsers to support screen sharing.

4. When implementing a single sign-on (SSO) solution for the AICC UAP, which standard protocol is commonly used for exchanging authentication and authorization data between identity providers and service providers?

A) SAML (Security Assertion Markup Language)
B) SIP (Session Initiation Protocol)
C) HTTP (Hypertext Transfer Protocol)
D) RTP (Real-time Transport Protocol)

5. What is the primary purpose of a "pilot number" in a contact center?

A) It is the main published number that customers dial to reach the contact center.
B) It is a number used exclusively by agents to make outbound calls.
C) It is a test number used during the implementation phase.
D) It is a number for emergency services.

Solutions: