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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?

A) Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.
B) Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.
C) Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.

2. During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A) Electronic funds transfers
B) Payment reminders
C) Customer satisfaction surveys
D) Rate change notifications

3. An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

A) Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
B) Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.
C) To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
D) First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

4. An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?

A) Use the external pricing feature to send and receive pricing requests from an external pricing engine.
B) Install the "Third Party Pricing Application" DataPack from the Process Library.
C) Duplicate the third-party pricing application prices into the Salesforce Price list.
D) Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,

5. 4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers

A) Balances
B) Meter Pings
C) Premise
D) Account
E) eSignature

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