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Microsoft AB-620 Exam Syllabus Topics:

Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:

1. An agent needs to call an external REST API that isn't available as a pre-built connector, and the API requires OAuth 2.0 authentication. What should you create?

A) A Power Automate flow with anonymous authentication
B) A custom connector with an OAuth 2.0 authentication type
C) A generative answers node
D) A new environment variable only

2. A company uses an agent in Copilot Studio that produces structured responses using a reusable instruction template. The responses follow the required tone and format. During a compliance review, the team discovers that the responses were generated using a model that is not on the approved list.
The company requires that the reusable instruction template continues to be used and the model used for prompt-driven responses meets governance requirements.
The solution must ensure that prompt-driven responses are generated using an approved model.
You need to configure the solution that meets the requirements.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A) Configure Azure AI Search as the grounding source so the approved model requirement is enforced during response generation.
B) Enable citations so generated responses can be traced and comply with governance requirements.
C) Publish the agent so that the model used by prompt-driven responses is updated automatically.
D) Add a line to the instruction template that requires the agent to use only approved models when generating responses.
E) Ensure the reusable instruction template is the one applied to the agent that generates the structured response.

3. Drag and Drop Question
A company builds agents in Copilot Studio in a development environment.
The agents are packaged inside a solution and deployed by using Power Platform Pipelines to test and production environments.
The company has the following requirements that must be met:
- Production deployments are limited to a defined set of users who are
responsible for that stage.
- The same solution is reused across all environments without editing
its components.
- The production environment always receives a locked-down version of
the solution.
You need to configure the pipeline and solution behavior to meet the requirements.
What should you configure? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

4. An agent must escalate to a live human agent when it cannot resolve a customer issue, and hand off full conversation context. Which node should you add to the topic?

A) Adaptive card node
B) Escalate to a live agent (handoff) node
C) Redirect to another topic node
D) End of conversation node

5. An agent in Copilot Studio is evaluated using a fixed test set and an automated evaluation method.
After running the evaluation, the team observes that the same three interactions fail in every run, while all other interactions pass consistently.
You need to use the evaluation results to determine an accurate conclusion.
What should you conclude from the evaluation results?

A) The failing interactions are caused by an issue in the underlying language model.
B) The agent's overall design is flawed and requires a full redesign.
C) The agent should not be deployed.
D) The outcomes isolate which portions of the agent's functional scope require remediation.

Solutions: