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CompTIA PD1-001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Print Engine Process and Components | 21% | |
| General Troubleshooting | 23% | |
| Basic Electromechanical Components and Tools | 13% | |
| Professionalism and Communication | 8% | |
| Scan Process and Components | 10% | |
| Connectivity | 11% | |
| Safety and Environment | 6% | |
| Color Theory | 8% |
CompTIA PDI+ Beta Sample Questions:
Which of the following file formats are uncompressed?
- A. JPEG
- B. Bitmap
- C. TIFF
- D. GIF
Correct Answer: B 🗳️
A customer places a service call stating they cannot send or receive any faxes. The device is able to make copies though. Which of the following should the technician check?
- A. The ADF for proper operation
- B. The fax line for a dial tone
- C. The power source
- D. The paper feed system
Correct Answer: B 🗳️
A customer states that their fax machine can print received faxes correctly but everything they send out has a thin black line from the leading edge to the trailing edge. Which of the following components can cause this issue?
- A. Contaminated charge wire
- B. Contaminated photoconductor
- C. Contaminated CIS unit
- D. Contaminated laser unit
Correct Answer: C 🗳️
Which of the following is a good communication practice for a technician to use when explaining the cause of a device failure to a client?
- A. Go into great detail about the failed components role in the print process.
- B. Use highly technical terms so that the client wil know you are adequately trained.
- C. Do not confuse the client with explanations; just let them know it is fixed.
- D. Speak clearly using appropriate terminology and examples if required.
Correct Answer: D 🗳️
When calling in for technical support, a technician should always be:
- A. traveling to the next service call.
- B. onsite by the device with the relevant reference materials.
- C. in the adjacent area where the customer cannot hear correspondence.
- D. in the service center with the service manual.
Correct Answer: B 🗳️
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