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CompTIA 220-1202 Exam Syllabus Topics:

CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. A user cannot find multiple files on their machine. A technician finds that the files have been renamed with a different extension. The files cannot be opened when changed back to the original file type. Additionally, the user reports receiving pop-ups that request cryptocurrency payments. Which of the following steps should the technician take next?

A) Scan the system after updating anti-malware.
B) Remove the machine from the network.
C) Reimage the machine and restore files from backup.
D) Tum off the machine and restart it in Safe Mode.

2. Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?

A) Standard operating procedures
B) Service-level agreements
C) Knowledge base articles
D) Call categories

3. A technician needs to manage an issue for a user. The technician escalates the issue to a third party and waits for an update, but the user insists that their issue must be fixed without delay.
Which of the following is the most appropriate action for the technician to take?

A) Refer the user to the third party to contact them directly.
B) Escalate the issue to the user's manager.
C) Wait for an update from the third party before responding to the user.
D) Follow up with the third party and inform the user of the status.

4. A help desk team was alerted that a company-owned cell phone has an unrecognized password- cracking application. Which of the following should the help desk team do to prevent further unauthorized installations from occurring?

A) Configure Group Policy.
B) Deploy MDM.
C) Implement PAM.
D) Install anti-malware software.

5. A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file. Which of the following should a technician do to resolve the issue?

A) Upgrade the network connection speed.
B) Increase the amount of RAM.
C) Defragment the storage drive.
D) Revert the spreadsheet to the last restore point.

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