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IIBA Certificate in Product Ownership Analysis (IIBA-CPOA) Sample Questions:

1. Which technique can be used to identify motivational insights for a customer?

A) Interviews
B) Observation
C) Persona
D) Empathy map

2. What characteristic traits enhance personal and impersonal knowledge?

A) Strength and knowledge
B) Awareness and understanding
C) Faith and patience
D) Perseverance and resiliency

3. What happens when the product ownership analysis (POA) practitioner rejects a product backlog item (PBI) that has been marked done and the team decides the work cannot be completed?

A) The change is added to the product backlog for revision work in the next release
B) The change is added to the product backlog for revision work to update the stakeholders
C) The change is added to the product backlog for revision work in the next iteration
D) The change is added to the product backlog for revision work to change the road map

4. What steps are used in kano analysis to help prioritize customers' needs?

A) Determine usage areas track customer operations, test customers, and test results
B) Identify training topics, record customer uptake, train customers, and review results
C) Select target features, develop customer questions, survey customers, and analyze results
D) Choose data sets, develop report procedures, acquire customers, and report results

5. Automated tools allow teams to:

A) communicate less often thus saving time.
B) track everyone's work more carefully and assess who needs to be replaced.
C) minimize the amount of customer feedback they need to collect.
D) focus on customers and business value much more effectively.

Solutions: