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The Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation blueprint covers these principal domains:

• Avaya Aura Communication Manager Fundamentals
• Call Routing and Vectoring
• Reporting and Performance Management

The remaining domains appear in the full official outline, all of which our bank addresses.

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Avaya lists the following prerequisites for the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation: Experience with Avaya Aura Communication Manager and Avaya Contact Center solutions is recommended. No publicly documented mandatory prerequisite exam is available for this legacy certification..

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