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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is one aspect of the environment that is important for sizing an IT service management solution?

A) quantity of people involved in the service management processes
B) IT staff certifications
C) types of security protocols in use
D) IT processes in use

2. A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?

A) Custom Server Templates for TADDM
B) Custom Server Extensions for TADDM
C) IBM Tivoli Integration Composer
D) Migration Manager

3. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Change and Configuration Database Management
B) Capacity Management for IT
C) Asset Management for IT
D) Service Request Management

4. What are three types of changes in the Changes application? (Choose three.)

A) Emergency Change
B) Scheduled Change
C) Critical Change
D) Planned Change
E) Standard Change
F) Normal Change

5. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Tasks List
B) Tasks Plan
C) Job List
D) Job Plans

Solutions: