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Last Updated: Jul 28, 2026

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  • References: No hard-copy or online materials may be referenced during the exam.
  • Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment
  • Time allotted to complete the exam: 105 minutes
  • Passing score: 65%
  • Retake fee: USD 100 plus applicable taxes as required per local law
  • Prerequisite: None required; course attendance highly recommended
  • Registration fee: USD 200 plus applicable taxes as required per local law
  • Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions

Reference: https://trailhead.salesforce.com/en/academy/classes/adx201c-administrative-essentials-for-new-admins-in-lightning-experience--certification/

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Salesforce Certified Administrator candidates should have general knowledge of the features available to end users and the configuration options available to a Salesforce Administrator. Candidates should be able to maintain a Salesforce organization, respond to common business requirements, and perform administrative functions using current Salesforce features.

Additionally, candidates should have 6 or more months of experience as a Salesforce Administrator and should be able to successfully perform the tasks outlined in the exam objectives section of this guide.

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Salesforce ADX-201C Exam Syllabus Topics:

SectionObjectives
Automation- Business Process Automation
  • 1. Lead Automation
  • 2. Workflow Rules
  • 3. Case Automation
  • 4. Process Automation
  • 5. Email Templates
Getting Around the App- Salesforce Fundamentals
  • 1. Lightning Experience Navigation
  • 2. Help and Training Resources
  • 3. Data Model Basics
Security and Data Access- Security Model
  • 1. Record-Level Security
  • 2. Login Restrictions
  • 3. Sharing Rules
  • 4. Role Hierarchy
  • 5. Object-Level Security
  • 6. Field-Level Security
Managing the Support Process- Service and Support
  • 1. Salesforce Console
  • 2. Service Cloud Collaboration
  • 3. Support Analytics
  • 4. Support Process Automation
Reports and Dashboards- Analytics
  • 1. Dashboard Creation
  • 2. Report Distribution
  • 3. Report Creation and Modification
  • 4. Report Builder
  • 5. Report Filters and Formulas
Managing Data- Data Management
  • 1. Data Loader
  • 2. Mass Transfer
  • 3. Mass Delete Operations
  • 4. Data Backup and Export
  • 5. Data Import Wizard
Setting Up and Managing Users- User Administration
  • 1. User Creation and Maintenance
  • 2. Chatter Users and Invites
  • 3. Profiles and Permission Management
  • 4. Login and Access Troubleshooting
Getting Your Organization Ready for Users- Organization Setup
  • 1. Search Configuration
  • 2. Mobile Access
  • 3. Company Profile Configuration
  • 4. Activities and Calendars
  • 5. User Interface Configuration
  • 6. Chatter Setup
Customization- Application Customization
  • 1. Picklists and Lookup Relationships
  • 2. Page Layouts
  • 3. Formula Fields
  • 4. Record Types
  • 5. Standard and Custom Fields
  • 6. Data Quality Management
  • 7. Business Processes

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