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Updated: Sep 21, 2026
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EXIN ITILFNDv4 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Exam Price: | $385 USD |
| Certificate Validity Period: | 3 years |
| Available Languages: | Spanish, Italian, French, Dutch, Norwegian, German, Danish, Portuguese, Finnish, Polish, Chinese, Japanese, English |
| Exam Format: | Single answer, List selection, Multiple-choice, Closed-book |
| Passing Score: | 65% (26/40) |
| Exam Duration: | 60 (75 for non-native language speakers) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Real Exam Qty: | 40 |
| Recommended Training: | Official ITIL 4 Foundation Study Material EXIN Accredited Training Providers |
| Exam Registration: | PeopleCert EXIN Official Registration |
| Sample Questions: | EXIN ITILFNDv4 Sample Questions |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; no prior IT experience required |
| Official Syllabus URL: | https://www.exin.com/en/exams/itil-4-foundation |
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System | 20% | - Governance - Purpose and components - Service value chain
|
| Topic 2: ITIL Practices | 30% | - General management practices
|
| Topic 3: Key Concepts of Service Management | 15% | - Services, service offerings, service relationships - Service management as a practice - Value, value co-creation, stakeholders |
| Topic 4: Technology and Information Management | 10% | - Information management principles - Role of technology in service management |
| Topic 5: ITIL Guiding Principles | 15% | - Focus on value - Keep it simple and practical - Start where you are - Collaborate and promote visibility - Optimize and automate - Think and work holistically - Progress iteratively with feedback |
| Topic 6: Organizational Structure and Roles | 10% | - Key roles and responsibilities - Teams and groups |
EXIN ITIL 4 Foundation Sample Questions:
What is defined as 'the role that uses services'?
- A. Sponsor
- B. User
- C. Customer
- D. Service consumer
Correct Answer: B 🗳️
Which is a purpose of the 'service level management' practice?
- A. To support the agreed quality of a service by handling all agreed, user-initiated service requests
- B. To ensure that the organization's suppliers and their performance are managed appropriately
- C. To set clear business-based targets for service levels
- D. To establish and nurture the links between the organization and its stakeholders
Correct Answer: C 🗳️
Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.
- A. managed
- B. rewarded
- C. measured
- D. defined
Correct Answer: A 🗳️
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
- A. Service desk
- B. Monitoring and event management
- C. Service level management
- D. Relationship management
Correct Answer: A 🗳️
Which term is used to describe removing something that could have an effect on a service?
- A. An incident
- B. An IT asset
- C. A change
- D. A problem
Correct Answer: C 🗳️
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