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Updated: Oct 13, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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ITIL-5-Foundation Online Engine
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ITIL-5-Foundation Self Test Engine
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ITIL-5-Foundation Practice Q&A's
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ITIL ITIL-5-Foundation Exam Syllabus Topics:
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ITIL ITIL-5-Foundation Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) Certification Exam |
| Exam Number: | ITIL-5-Foundation |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26/40 questions) |
| Related Certifications: | ITIL Strategy (Version 5) ITIL Product (Version 5) ITIL Transformation (Version 5) ITIL Service (Version 5) ITIL Experience (Version 5) ITIL Foundation Bridge (Version 5) |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple choice, Closed book, Single correct answer |
| Exam Price: | From US$690.00 |
| Available Languages: | Japanese, Portuguese (Brazil), Spanish, French, Chinese, Polish, German, Italian, English |
| Recommended Training: | ITIL Official eLearning |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online remote proctored or authorized test center |
| Pre Condition: | No prerequisites required; entry-level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
ITIL Foundation (Version 5) Sample Questions:
A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the ITIL Continual Improvement Model does this activity represent?
- A. Where do we want to be?
- B. What is the vision?
- C. Where are we now?
- D. Take action
Correct Answer: C 🗳️
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Which BEST describes the principle of "keep it simple and practical" ?
- A. Add as many steps as possible to ensure every exception is fully controlled
- B. All exceptions must be addressed with unique and detailed processes
- C. Solutions should be designed to handle exceptions through rules
- D. Every product should include as many features as possible to handle all exceptions
Correct Answer: C 🗳️
Explanation: Only visible for Exam4Docs members. You can sign-up / login (it's free).
Which type of risk is imposed on consumers by a service?
- A. Lack of staff availability in the consumer organization
- B. Failure of hardware owned and managed by the consumer
- C. Requirement for consumer staff training to use the service effectively
- D. The service provider ceasing to operate
Correct Answer: D 🗳️
Explanation: Only visible for Exam4Docs members. You can sign-up / login (it's free).
What is Site Reliability Engineering (SRE) ?
- A. Applying software engineering to infrastructure and operations problems
- B. Regularly merging code into a shared repository
- C. Evaluating how reliable a product is against its specifications
- D. Applying a strategy to avoid sudden unplanned events that might cause organizational damage
Correct Answer: A 🗳️
Explanation: Only visible for Exam4Docs members. You can sign-up / login (it's free).
Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?
- A. Partnership
- B. Service journey
- C. Culture
- D. Organization
Correct Answer: D 🗳️
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