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Updated: Oct 25, 2026

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ITIL ITIL-4-Foundation日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service-level management in this context.
Topic 2
  • Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
Topic 3
  • Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
Topic 4
  • Service value system: A Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
Topic 5
  • Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Topic 6
  • ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

ITIL ITIL-4-Foundation日本語 Exam Overview:

Certification Vendor:AXELOS / PeopleCert
Exam Name:ITIL® 4 Foundation Examination
Exam Number:ITIL-4-Foundation
Available Languages:Dutch, Korean, German, French, English, Portuguese, Japanese, Italian, Chinese, Spanish
Exam Duration:60 (75 for non-native English speakers)
Passing Score:65% (26 out of 40 questions)
Related Certifications:ITIL 4 Strategic Leader
ITIL 4 Extension Modules
ITIL 4 Managing Professional
Certificate Validity Period:Lifetime (no renewal required)
Real Exam Qty:40
Exam Price:$383 USD (exam only; varies by region and bundle)
Exam Format:Multiple Choice, Closed Book, Single Best Answer
Recommended Training:Official ITIL 4 Foundation Training Course
Exam Registration:Pearson VUE Test Centers
PeopleCert Official Registration
Sample Questions:ITIL ITIL-4-Foundation日本語 Sample Questions
Exam Way:Online proctored or at authorized test centers
Pre Condition:No formal prerequisites; open to all candidates
Official Syllabus URL:https://www.peoplecert.org/qualifications/itil/itil-4-foundation

ITIL 4 Foundation Exam (ITIL-4-Foundation日本語版) Sample Questions:

Question #1

「総合的に考えて取り組む」という指針の重要な要素はどれですか?

  • A. サービスを改善する際に、どの手順を再利用できるかを評価する
  • B. 複雑なシステムに適用できる方法を理解する
  • C. 目的の達成に貢献しない指標を排除する
  • D. 標準的なタスクにテクノロジを使用して、人々に複雑な活動のための時間を与える
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

サービスが引き続き顧客のニーズを満たしていることを確認するためのレビューを行うのはどのプラクティスですか?

  • A. サービスレベル管理
  • B. サービスデスク
  • C. 監視とイベント管理
  • D. 有効化の変更
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

関係管理実践の目的には何が含まれますか?

  • A. サービスの提供が適切に評価されるように、明確なビジネスベースの目標を設定する
  • B. 事前に定義された、ユーザーが開始したすべてのサービス要求を、効果的かつユーザーフレンドリーな方法で処理します。
  • C. 利害関係者との関係の特定、分析、監視、および継続的な改善。
  • D. 主要サプライヤーとの協力関係を構築し、新たな価値を発見し実現します。
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #4

改善イテレーションに取り組むとき、変化する状況でイテレーション活動が適切なままであることを保証するのに役立つ概念はどれですか?

  • A. 分析麻痺
  • B. 直接観察
  • C. 実用最小限の製品
  • D. フィードバックループ
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #5

サービスが顧客のニーズを満たしているかを検証するためのレビューを実施するのはどの機関ですか?

  • A. サービスレベル管理
  • B. 変更の有効化
  • C. サービスデスク
  • D. 監視とイベント管理
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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