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Updated: Jun 02, 2026

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EMC E20-920 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe key componentsof service operations and management including
  • Describe considerations for service funding as well as details for service costing and pricing
Topic 2
  • Describe the nature and use of Chargeback and Showback financial information
  • Identify innovative practices, tools, and technologies
Topic 3
  • Describe the nature and use of Service Catalogs and Service Templates and the tie-in to Orchestration
  • IT Transformation and Cloud Services
Topic 4
  • Identify backend technology processes and tools that might aid in delivering cloud services
Topic 5
  • Assessment of current applications profiles and existing services
  • Describe nature of the cloud services and how they tie into the four ITaaS Focus areas
Topic 6
  • Describe key components of service creation, including: template, offering, contract
  • Describe the nature and features of various industry IT transformation models

Reference: https://japan.emc.com/collateral/support-training/training/customer-training-offerings/E20-920.pdf

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