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Pass your actual test with our Peoplecert CMS7 training material at first attempt
Updated: Nov 03, 2026
No. of Questions: 370 Questions & Answers with Testing Engine
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Peoplecert CMS7 Exam Overview:
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL V3 Foundation Certificate in IT Service Management |
| Exam Number: | CMS7 |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Real Exam Qty: | 40 |
| Exam Format: | Closed Book, Single Answer, Multiple Choice |
| Passing Score: | 65% (26 out of 40) |
| Related Certifications: | ITIL V3 Intermediate ITIL V3 Expert ITIL V3 MALC |
| Exam Price: | ≈ $220–$300 USD / £180–£240 GBP |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Available Languages: | French, Chinese, Portuguese, German, English, Dutch, Japanese, Spanish |
| Recommended Training: | AXELOS Accredited Training Providers PeopleCert Learning Resources |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert CMS7 Sample Questions |
| Exam Way: | Online Remote Proctored / In-Person Test Center |
| Pre Condition: | No formal prerequisites; completion of accredited training recommended |
| Official Syllabus URL: | https://www.peoplecert.org/exams/itil-v3-foundation |
Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Principles and Models | 15% | - Service Portfolio - Process Model - Governance Model - Deming Cycle |
| Topic 2: Service Management as a Practice | 15% | - Concept of Service and Service Management - Stakeholders and Value Creation - Governance and Best Practice |
| Topic 3: ITIL Service Lifecycle | 20% | - Service Strategy - Continual Service Improvement - Service Transition - Service Design - Service Operation |
| Topic 4: Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Topic 5: Generic Concepts and Definitions | 10% | - Service Level Agreements - Service Assets and Configuration - Key Terminology |
| Topic 6: Functions and Roles | 10% | - Technical Management - Key Roles - Application Management - Service Desk - IT Operations Management |
| Topic 7: Selected ITIL Processes | 25% | - Change Management - Release and Deployment Management - Problem Management - Service Asset and Configuration Management - Service Level Management - Incident Management |
Peoplecert ITIL V3 Foundation Sample Questions:
Which statement BEST represents the guidance on incident logging?
- A. All incidents must be fully logged
- B. Incidents must only be logged if a resolution is not immediately available
- C. Only incidents reported to the Service Desk can be logged
- D. The Service Desk decide which incidents to log
Correct Answer: A 🗳️
When can a Known Error record be raised?
1.At any time it would be useful to do so
2.After the permanent solution has been implemented
- A. 2 only
- B. Neither of the above
- C. 1 only
- D. Both of the above
Correct Answer: A 🗳️
Which process contains the Business, Service and Component sub-processes?
- A. Capacity Management
- B. Financial Management
- C. Incident Management
- D. Service Level Management
Correct Answer: A 🗳️
Which process is responsible for ensuring that appropriate testing of a service or application takes place?
- A. service asset and configuration management
- B. service level management
- C. release and department management
- D. Knowledge management
Correct Answer: A 🗳️
The group that authorizes changes that must be installed faster than the normal process is called the?
- A. CAB Emergency Committee (CAB/EC)
- B. Urgent Change Authority (UCA)
- C. Emergency CAB (ECAB)
- D. Urgent Change Board (UCB)
Correct Answer: C 🗳️
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