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Updated: May 31, 2026
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IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. What is the total time aOneTeam Severity 3 Problem Management Record (PMR) should be worked before passing to the BackEnd?
A) 5 business days
B) 1 hour
C) 3 business days
D) 4 hours
2. A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?
A) 1
B) 2
C) 3
D) 4
3. A L1 support professional has received an email from a customer in reply to a request for additional information.
Which one of the following is the correct course of action to updating the PMR?
The L1 support professional should copy the email:
A) editing out all of the error information, including any confidential information
B) the error information down to just the relevant section and remove any confidential information
C) Editingthe error information down to just the relevant section
D) in its entirety
4. A L1 support professional receives a new Problem Management Report (PMR) and the
Next Queue field has not been set. What should be inserted into the Next Queue field?
A) nothing, the Next Queue will be filled in by the BackEnd
B) the Front End monitored queue
C) the Back End monitored queue
D) nothing, the Next Queue field is only used for escalation
5. AnL1 support professional has receivedaProblem Management Record (PMR), and identified an Authorized Program Analysis Report (APAR). The APAR has recently been raised and a test fix is available from Level 3. The L1 support professional has guided the customer through downloading this temporary fix.
How should the L1 support professional update the PMR?
Code a Service Given (SG) for:
A) Circumventiongiven.
B) Codedefect.
C) fixtest given.
D) Installassistance for an APAR or Program Temporary Fix (PTF).
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
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