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Updated: Jul 12, 2026
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Salesforce Certified Business Analyst Sample Questions:
1. Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.
How can the BA put this into action before the first requirements workshop?
A) Research the background of the client's Salesforce team.
B) Navigate the client's online purchasing process.
C) Develop preliminary technical specifications.
2. Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?
A) Start project work for the operations team.
B) Proceed with the sales team's project as planned.
C) Include the operations team during discovery.
3. The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?
A) Business Process Modeling Notation (BPMN)
B) Universal Process Notation (UPN)
C) Unified Modeling Language (UML)
4. Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."
A) Monster
B) Helper
C) Challenge
D) Victory
5. Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?
A) Capability model
B) SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
C) Value stream map
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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