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Updated: Aug 06, 2026
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ADM-201 - Salesforce Certified Administrator
The ADM-201 exam is part of the new Salesforce Certified Administrator credential certification program. This exam measures your ability and skills related to the broad knowledge of Salesforce applications. The Salesforce Certified Administrator credential is designed for those who have experience as a Salesforce Administrator. Candidates need to show knowledge of Salesforce applications, and they must be able to configure and manage Salesforce.
This is a list of covered topics:
- Build reports, dashboards, and workflows
- Maintain and customize Sales Cloud and Service Cloud applications
- Manage users, data, and security
The Salesforce certification exams can be scheduled as an onsite or online exam, but before that we suggest to you to try our free tests to test your preparation.
Salesforce ADM-201 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Administrator Exam |
| Exam Number: | ADM-201 |
| Passing Score: | 65% |
| Certificate Validity Period: | 1 year (renew annually via maintenance modules) |
| Exam Price: | $200 USD (+ tax) |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple choice, Multi-select, Scenario-based |
| Real Exam Qty: | 60-65 |
| Related Certifications: | Salesforce Certified Advanced Administrator Salesforce Certified Platform App Builder |
| Available Languages: | English, Japanese, Spanish, French, German |
| Recommended Training: | Salesforce Trailhead Administration Essentials for New Admins (ADM-201) |
| Exam Registration: | Salesforce Webassessor |
| Sample Questions: | Salesforce ADM-201 Sample Questions |
| Exam Way: | Online proctored or onsite test center (Kryterion / Pearson VUE) |
| Pre Condition: | No formal prerequisites; 6+ months hands-on experience recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/administrator |
Domain 9: Analytics Reports & Dashboards (10%)
This objective includes the candidates’ abilities related to explaining the options available during report creation and customization (report format, report type, summarizing data, charting, fields, conditional highlighting, filtering data, scheduling); explaining the sharing model effect on reports; explaining the options available when dashboards creation and modification (chart types, data sources, subscribing, dashboard components, running user); explaining the capacities of custom report kinds.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
Salesforce Administrator Exam Syllabus Topics:
| Section | Objectives | Weights |
|---|---|---|
| Productivity and Collaboration | - Describe the capabilities of activity management. - Describe the features of Chatter. - Describe the capabilities of Salesforce Mobile App. - Identify use cases for AppExchange applications. | 7% |
| Service and Support Applications | - Describe the capabilities of case management. (for example: case, case assignment rules, and queues.) - Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.) | 11% |
| Sales and Marketing Applications | - Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.) - Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.) - Describe the capabilities of lead automation tools and campaign management. (for example: leads, lead convert, lead assignment rules, campaign and campaign members.) | 12% |
| Data and Analytics Management | - Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data. - Describe the capabilities and implications of data validation tools. - Describe the options available when creating or customizing a report or report type. - Describe the impact of the sharing model on reports. - Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, Subscribing, running user). | 14% |
| Object Manager and Lightning App Builder | - Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.) - Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields. - Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects. | 20% |
| Workflow/Process Automation | - Given a scenario, identify the appropriate automation solution based on the capabilities of the tool. - Describe capabilities and use cases for Flow. - Describe capabilities and use cases for the approval process. | 16% |
| Configuration and Setup | - Describe the information found in the company settings (for example: company settings fiscal year, business hours, currency management, default settings). - Distinguish and understand the administration of declarative configuration of the User Interface. (for example: UI settings, app menu, list views, global actions, Lightning App Builder). - Given a scenario, demonstrate the proper setup and maintenance of users. - Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings) - Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders) - Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions. | 20% |
Domain 4: Custom & Standard Objects (14%)
In the framework of this subject, the examinees need to have expertise in explaining the standard relationship model & object architecture; explaining how to design, delete, and configure fields & layouts on custom and standard objects, as well as understanding the results caused by deleting fields; defining how to design and assign record types, business processes, and page layouts, for standard and custom objects depending on a scenario.
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