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IBM Assessment: IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:
1. A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.
What is the Service Level Agreement (SLA) that is key to optimizing this process?
A) Percentage of new hires that pass "Probationary Review".
B) Total time on "Facilitate New Hire's Orientation".
C) Percentage of new hires that fail "Background Check".
D) Wait time on "Background Check".
2. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?
A) Suggest that the COE should aggregate information on the ROI for each project.
B) Suggest that greater emphasis be granted to the metrics gathered on cycle time.
C) Suggest that an additional category of metrics for defect rates be collected.
D) Suggest no changes to the metrics.
3. The BPM validation process is the first time BPM project for the development team. At the project launch meeting, the functional requirements for the project are requested by the developers and administrator. The program manager reminds the team that functional requirements are typically documented during a specific phase in the BPM life cycle. When are the functional requirements for the process documented?
A) Process optimization
B) Process simulation
C) Process discovery
D) Process identification
4. A company establishes a BPM Governance Model with an Executive Review Committee and a BPM Project Review Committee. Once the project is initiated it is built out with resources from the Center of Excellence (COE) that design and develop the solution. In the course of working with the BPM Platform and SOA team, the program manager realizes that the project integration costs are greatly increased over the amount of the initial estimate. What should the program manager do?
A) Press the SOA team to reduce their estimates.
B) Present the cost over-run to the BPM Project Review Committee so that the integrations can be prioritized and placed into at development phase.
C) Negotiate a cheaper integration approach with the Executive Steering Committee.
D) Present the cost over-run to the COE so that additional funds can be allocated.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B |
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