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Updated: Aug 16, 2026
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CompTIA 220-1202 Exam Overview:
| Certification Vendor: | CompTIA |
| Exam Name: | CompTIA A+ Certification Exam: Core 2 |
| Exam Number: | 220-1202 |
| Exam Format: | Multiple-choice (single/multiple response), Drag-and-drop, Performance-based questions |
| Exam Duration: | 90 minutes |
| Passing Score: | 700 (scaled 100–900) |
| Related Certifications: | CompTIA A+ Core 1 (220-1201) CompTIA Network+ CompTIA Security+ |
| Available Languages: | English, German, Japanese, Portuguese, Spanish, Thai, French |
| Exam Price: | $265 USD |
| Real Exam Qty: | Up to 90 |
| Certificate Validity Period: | 3 years |
| Recommended Training: | CompTIA CertMaster Learn CompTIA Official Study Guide |
| Exam Registration: | CompTIA Official Registration Pearson VUE Scheduling |
| Sample Questions: | CompTIA 220-1202 Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE testing centers |
| Pre Condition: | No mandatory prerequisites; 9–12 months of hands-on IT support experience recommended. Must pass both Core 1 (220-1201) and Core 2 (220-1202) to earn certification |
| Official Syllabus URL: | https://www.comptia.org/en-us/certifications/a/core-1-and-2-v15/ |
CompTIA 220-1202 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software Troubleshooting | 23% | - Mobile device troubleshooting
|
| Topic 2: Operating Systems | 28% | - Mobile operating systems
|
| Topic 3: Operational Procedures | 21% | - IT service management
|
| Topic 4: Security | 28% | - Network and application security
|
CompTIA A+ Certification Exam: Core 2 Sample Questions:
1. A technician tries to upgrade to Windows 11 on an older laptop, but Windows will not install.
Which of the following components is most likely causing this issue?
A) HDD
B) GPU
C) SSD
D) TPM
2. A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?
A) Escalate the issue to a senior team member and provide next steps to the customer.
B) Interrupt the customer and express that troubleshooting support tickets can take time.
C) Dismiss the customer and reschedule another troubleshooting session at a later date.
D) Maintain a positive attitude and continue to ask questions regarding the scope of the issue.
3. A user has rooted their corporate phone to load unapproved software. Which of the following tools should the company use to prevent access to the corporate network?
A) Mobile device management
B) Encryption
C) Geofencing
D) Lock screen
4. A technician completes all steps to remove malware from a computer. All scans show the infection has been removed, but the device still does not function properly. Which of the following should the technician do next?
A) Update the antivirus software.
B) Reimage the device.
C) Enable System Restore.
D) Quarantine the system.
5. A technician is preparing to replace the batteries in rack-mounted UPS system. After ensuring the power is turned off and the batteries are fully discharged, the technician needs to remove the battery modules from the bottom of the rack. Which of the following steps should the technician take?
A) Ensure the fire suppression system is ready to be activated.
B) Place the removed batteries in an antistatic bag.
C) Wear a face mask to filter out any harmful fumes.
D) Use appropriate lifting techniques and guidelines.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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