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Oracle 1z0-326 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle RightNow Cloud Service 2016 Technical Implementation Essentials |
| Exam Number: | 1Z0-326 |
| Passing Score: | 64% |
| Exam Price: | USD 245 |
| Certificate Validity Period: | Oracle certification policy applicable at time of certification |
| Available Languages: | English |
| Real Exam Qty: | 78 |
| Exam Format: | Multiple Choice, Multiple Answer |
| Exam Duration: | 120 minutes |
| Related Certifications: | Oracle RightNow Cloud Service 2016 Technical Certified Implementation Specialist |
| Exam Way: | Pearson VUE testing center or Oracle-authorized online proctored delivery (subject to Oracle testing policy). |
| Pre Condition: | Oracle recommends hands-on experience implementing Oracle RightNow Cloud Service solutions; no mandatory prerequisite exam. |
| Official Syllabus URL: | https://education.oracle.com/oracle-rightnow-cloud-service-2016-technical-implementation-essentials/pexam_1Z0-326 |
Oracle 1z0-326 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Rules and Process Automation | 15% | - Automation Features
|
| Site Configuration and Administration | 12% | - Site Setup
|
| Agent Desktop Configuration | 18% | - Desktop Customization
|
| Integration and Customization | 20% | - Application Integration
|
| Analytics and Reporting | 10% | - Reporting Features
|
| Customer Portal and CP Framework | 18% | - Customer Portal Administration
|
| Deployment and Maintenance | 7% | - Implementation Lifecycle
|
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