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Updated: Aug 31, 2026

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Oracle 1Z0-1064-20 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle B2B Service 2020 Implementation Essentials
Exam Number:1Z0-1064-20
Real Exam Qty:58
Exam Price:USD 245
Related Certifications:Oracle B2B Service 2020 Certified Implementation Specialist
Exam Format:Multiple Answer, Multiple Choice
Available Languages:English
Certificate Validity Period:Oracle certification policies apply; no fixed expiration publicly specified for this credential version
Passing Score:62%
Exam Duration:90 minutes
Sample Questions:Oracle 1Z0-1064-20 Sample Questions
Exam Way:Pearson VUE testing center or Oracle online proctored exam (where available).
Pre Condition:No mandatory prerequisite exam required. Oracle recommends implementation experience and relevant Oracle CX Service training.
Official Syllabus URL:https://www.oracle.com/education/certification/

Oracle 1Z0-1064-20 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe Analytics concepts (infolets, subject areas, queries)
  • Configure a Service Catalog
Topic 2
  • Deploy an initial DCS application
  • Describe common SR processing activities
Topic 3
  • Describe DCS architecture components (themes, templates, pages)
  • Describe CTI integration architecture
Topic 4
  • Explain Engagement Cloud integration architecture and mechanisms
  • Configure a Service Request Category
Topic 5
  • Identify mechanisms of Engagement Cloud customization
  • Set up SR creation and handling
Topic 6
  • Set up default coverage
  • Modify an Analytics report
  • Set up standard coverage
Topic 7
  • Omnichannel Communications
  • Implement an SR assignment mapping
  • Set up 'My Knowledge' page
Topic 8
  • Describe the Engagement Cloud security model
  • Identify KM enablement activities
Topic 9
  • Configure CTI notifications
  • Identify common SR searches
  • Author KM articles
Topic 10
  • Use tools used to configure and customize Engagement Cloud
  • Configure Agent Notifications
Topic 11
  • Customize a DCS application
  • Advanced Configuration, Integration and Analytics
Topic 12
  • Describe DCS enablement activities
  • Perform file-based import and export
Topic 13
  • Enable Engagement Cloud features
  • Perform Email set up a-ctivities

Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20

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