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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You want to define an automatic field update based on the ABC classification of an account What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.

A) Add a condition group
B) Choose a rule type
C) Select an action
D) Define a placeholder

2. Which of the following data formats is used for authentication in SAP Employee Central Service Center?

A) OpenlD2.0
B) X 509
C) SAML
D) SPNEGO

3. Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.

A) Adjust fields with input fields
B) Migrate data from the template file
C) Fix errors in the data file
D) Activate migration templates in scoping
E) provided migration template in the Data Workbench

4. Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.

A) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
B) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
C) Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer
D) Upload Microsoft excel worksbook to SAP Cloud for Customer

5. Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

A) Service and Repair
B) Communication for Customer Care
C) Business Performance Management
D) Service Request Management

Solutions: