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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Reporting and Analytics5%- NPSP-specific reports and dashboards
  • 1. LYBUNT, SYBUNT, and giving reports
  • 2. Household and donor analytics
Program and Service Delivery18%- Program Management Module (PMM)
  • 1. Programs, engagements, and services
  • 2. Participant tracking and outcomes
- Case management and client services
  • 1. Nonprofit Cloud Case Management integration
  • 2. Service delivery tracking
Fundraising and Donation Management22%- Donation and payment processing
  • 1. Payment gateway integration
  • 2. Soft credits and matching gifts
  • 3. One-time and recurring donations
- Gift management and acknowledgement
  • 1. Donation lifecycle tracking
  • 2. Receipting and acknowledgement processes
Solution Design and Implementation20%- Deployment and change management
  • 1. Governance and maintenance best practices
  • 2. Testing and deployment strategies
- Requirements gathering and solution design
  • 1. Aligning NPSP features with nonprofit needs
  • 2. Declarative vs custom development
Nonprofit Success Pack Overview and Architecture15%- NPSP settings and configuration framework
  • 1. Global settings and customizations
  • 2. Package configuration options
- NPSP core components and data model
  • 1. Household and account models
  • 2. NPSP object structure and relationships
  • 3. Contact relationships and affiliations
Data Management and Quality15%- Data import and export
  • 1. NPSP Data Import Tool vs Data Loader
  • 2. Bulk data operations
- Duplicate management and data cleaning
  • 1. Data validation and governance
  • 2. Matching rules and deduplication

Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit needs to frequently import membership renewal and donation dat a. Each Import needs a different configuration that will update existing Contacts in addition to creating Opportunities.
Which tool should the consultant recommend?

A) NPSP Data Importer
B) Salesforce Data Loader
C) NPSP Batch Data Import
D) Salesforce Import Wizard


2. A nonprofit is looking for an integrated tool that manages more than one channel for personalized journeys, triggers messages automatically to create stronger relationships, and links communications to donations it has received.
Which solution should the consultant recommend?

A) NPSP and Pardot
B) NPSP and Marketing Cloud
C) NPSP and Social Studio
D) PSP and Experience Cloud


3. A large nonprofit has chapters in multiple locations that want to operate under one central brand. The nonprofit wants the ability to customize user roles, processes, and messaging unique to each location.
Which two Salesforce tools include the ability to segment data and functionality using business units?
Choose 2 answers

A) Digital Engagement
B) Marketing Cloud
C) Datorama
D) Pardot


4. A consultant is working on a data migration to NPSP that includes tens of millions of records across many objects. The migration needs to take place over a weekend to minimize system downtime.
What should the consultant recommend?

A) SOAP API
B) Data Import Wizard
C) Bulk API
D) NPSP Datalmport


5. A nonprofit realizes that the target deployment date is concurrent with a Salesforce major seasonal release window.
Which two steps should the nonprofit take when finalizing the plan for the new feature in production?
Choose 2 answers

A) Log a Salesforce support case to change the version of the sandbox release.
B) Verify the sandbox Is on the same release as production.
C) Review the sandbox preview instructions for the upcoming release.
D) Deploy a Change Set during the upgrade window for the production instance.


Solutions:

Question # 1
Answer: A
Question # 2
Answer: B
Question # 3
Answer: B,D
Question # 4
Answer: C
Question # 5
Answer: B,C

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