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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. When communicating with a customer using email you should:

A) All of the above.
B) Read through the email before sending.
C) Make sure the email title lets the person know what it is about.
D) Keep the email courteous, short and to the point.

2. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Authoritative type.
B) Amiable type.
C) Analytical type.
D) Relaxed type.

3. A common barrier to communication is the:

A) Attitudes and assumptions that we make about people.
B) People coming into the wrong shop.
C) The way some people behave.
D) Attitude of some customers.

4. Positioning a product in the market place should be done by firstly:

A) Marketing.
B) Positioning.
C) Segmenting.
D) Targeting.

5. A person who is unknown to an organisation who acts as a customer and then reports back to the organisation on their experience is called a

A) Mystery shopper.
B) Shopping experience tester.
C) Unknown shopper.
D) Secret shopper.

Solutions: