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Last Updated: Jul 15, 2026
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| Section | Objectives |
|---|---|
| Troubleshooting and Best Practices | - Channel troubleshooting - Log analysis - Integration issue diagnosis - Deployment best practices |
| Administration and Maintenance | - System monitoring - Routine operational tasks - Database and datastore management - Backup and restore procedures |
| Omnichannel Solution Integration | - SMS channel integration - Email channel integration - Social media and chatbot integration - Voice channel integration - Web Chat integration |
| Workspaces and Agent Experience | - Supervisor features - Interaction routing and handling - Context management - Agent Workspaces configuration |
| Avaya Oceana Solution Architecture | - Workspaces architecture - Avaya Oceana core components - Avaya Breeze platform integration - Component interfaces and interactions |
| Installation and Initial Configuration | - Cluster installation and configuration - Avaya Control Manager integration - Certificates and security setup - Core platform deployment |
1. Which two statements describe a Zero Touch Deployment (ZTD) to on Avaya Surge™ IoT solution?
A) ZTD is a tool to deploy the Avaya Surge™ IoT solution in a standalone server mode without any configurations needs.
B) ZTD is a tool where non-IT Administrators can easily deploy and configure the Avaya Surge™ IoT solution with minimal configurations.
C) ZTD is a tool for configuring and deploying Avaya Surge™ IoT solution without any configurations needs.
D) ZTD is a tool for configuring and deploying Avaya Surge™ IoT solution with a minimal configurations needs to make the appliance up and running.
2. Given the description below:
To secure the Network traffic, the Avaya Surge™ IoT solution uses encrypted tunnels and flow-based rules to create granular white lists that protect both devices and Infrastructure from unwanted traffic.
Which Avaya Surge™ IoT feature does this statement describe?
A) IP Flow Gateway
B) IPX Security Gateway
C) HyperSec Gateway
D) VXLAN Gateway
3. When the status of the ONA device state is in the Inactive state, which two tasks should you perform? (Choose two.)
A) Insure that the IoT Controller has connectivity to the ONA.
B) Apply service profile whitelists.
C) Insure that the IoT device is connected to the ONA.
D) Check the ONA LED to make sure it is solid green.
4. Avaya Surge™ IoT Controller manages certificates for the ONA onboardlng process.
Which certificate is being used to sign the IoT device certificate?
A) Surge Config Certificate
B) ROOT CA Certificate
C) SDN Engine Certificate
D) ODL Certificate
5. Each ONA follows an ONA Life Cycle Management to describe its states.
When the ONA is in the Ready state, which statement is true?
A) It is when the device inventory/profile is present and associated to a Service Profile, and the device is in the network, authenticated, and operational.
B) It is when the device Inventory/profile is present, and the device is in the network and authenticated, but the service profile Is not associated.
C) It is when the device Inventory/profile is present and associated to a service profile, but the device is not in the network.
D) It is when a device is connected to the network for which the device inventory/profile is not present.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B | Question # 3 Answer: B,C | Question # 4 Answer: B | Question # 5 Answer: C |
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