SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. Before recommending an additional round of companywide raises, which of the following steps would be most effective at addressing compensation criticisms and the lack of trust in company leadership?

A) Design a pay-for-performance model of compensation to improve the work-to-rewardvisibility.
B) Propose an expanded C-suite to include a chief human resources of ther who is best suitedto build the trust of the workforce.
C) Review benefits and how they compare to market standards in relation to what theworkforce actually uses.
D) Conduct a pay audit and publicize the results and any proposed follow-up action.

2. Which describes an appropriate use of a personality assessment during the hiring process?

A) Encourages similarity among members serving on a team.
B) Helps job applicants determine their potential ability to perform certain job tasks.
C) Assists managers in evaluating the performance of employees.
D) Provides employers with information on job seekers' compatibility with job requirements.

3. A regional government office runs a media broadcasting station that is funded almost entirely by individual and corporate donations. An eight-person team is in charge of planning and coordinating the receipt of gifts including entertaining guests with the CEO and asking philanthropists for large contributions. The manager of the team is results-driven and has consistently led the team to achieve challenging goals for five years. The manager recently moved further away from the office to afford higher quality education. The manager sends an urgent email to the HR director indicating an immediate need to work remotely three days per week. The manager also wants to avoid commuting traffic and come into the office after 11 am. The office has a flexible schedule policy but it has not been reviewed in some time.
The office is composed of salaried employees who manage production and operations and hourly shift-work employees who carry out facility maintenance and food service. What should the HR director do to ensure policy revisions are fair for all employees?

A) Conduct an analysis to determine how the policy revision will affect both salaried and hourly staff members.
B) Review the current policy for telework options for salaried and hourly staff members.
C) Allow all office employees to utilize the telework option after receiving approval from their supervisors.
D) Ask the CEO to identify the amount of telework that is likely to be approved for different positions.

4. Under "coordination of benefits" rules, how are insurance claims processed?
Charges are first allocated to the primary payer, and then residual charges are submitted to a secondary payer.

A) company, and any residual cost is an out-of -pocket charge to the employee.
B) Claims are processed only at an "allowable amount" as determined by the insurance
C) Charges are split evenly between the primary and secondary payers.
D) Out-of -pocket expenses are deducted directly from the employee,s flexible spendingaccount.

5. How would you go about preventing this from happening in the future?

A) In new hire orientation, conduct ethics training and threaten criminal prosecution if an employee is caught stealing.
B) Conduct a thorough background check before hiring, and reject anyone with a criminal record.
C) Pair up employees who visit customer homes so that they can hold each other accountable.
D) Remove the temptation-request that customers secure their valuables prior to a visit from one of your employees.

Solutions: